uninstalled norton and now no internet mac

It tried to connect to the internet to get a troubleshooting pack, (failed?), then couldn't detect what the problem was. Other applications such as windows update and other applications that try to access the internet also fail to connect. The DNS server information matches what we have for the working PC.ĭo any alternate browsers work normally? This will determine if there's a problem with just IE or a problem with connectivity.Ĭhrome fails to connect to the internet too, with the same kind of error. The IP address is one in the right range assigned by the router that we have between the modem and our network.

What are you getting for an IP address and DNS server? I'm wary of using it, because I haven't used one before and don't know how much or how little it will do to this PC.Īre you connecting wirelessly, or connecting directly with an ethernet cable? However, there is the recovery partition. However, this was the strange part: the reset hung at the 'Applying default settings' arrow, and never progresses.īecause this was an HP machine, there seems to be no windows 7 CD. I tried resetting the Internet Explorer settings to their defaults. the broken machine can ping working machines, but not vice versa.Tromped through the registry, removing any reference to 'Norton Internet Security' or Norton at all.Verified that there is no proxy set in the Internet Settings in the control panel.repeating the above a few times in various orders.

I began my investigation, and tried out the more standard methods for resolving the problem. I could ping another computer on the local network, and I could get a ping back from google (but no web page.) I could still browse the internet just fine from the other PCs. I attempted to ping out to various computers. Internet Explorer would respond 'Website contacted, waiting for reply' in the status bar. A trial of Norton Internet Security 2010 was installed on the PC, and I went to my usual routine of uninstalling it in order to put Microsoft Security Essentials on instead.Īfter the restart, I found that the PC could no longer browse the web. I went to help out with an HP PC this morning which had been running slow, but otherwise working fine.

Uninstalled norton and now no internet mac